326 Hermitage Rd, Castle Hayne, NC 28429
Phone: 910-762-8869  Toll: 1-800-489-8869  Fax: 910-251-0730
Email: ILM@SpecialService.net
Casandra Kurokawa: Manager
Email: CKurokawa@specialservice.net

Line Haul: Weekdays between Wilmington, NC and Raleigh, NC/Return, and to all other Special Service stations.
Lock Out for freight dropped on our dock: Mon – Fri 17:00
Hours: Mon – Fri 8 a.m. to 5 p.m. Outside hours by special arrangement and 24/7 on call

STATION INFORMATION

Wilmington operates from a 4000 sq. ft. split-level warehouse with 2000 sq. ft. dock high and 2000 sq. ft. ground level for servicing the pick-up and delivery needs of commercial and residential Wilmington and the surrounding areas.

The majority of the freight inbounds daily on a dedicated line haul truck from Raleigh, and pick-ups return the same way that evening or the following day for routing out of the RDU area.

Wilmington is a small, but full-service station offering two-man service, hospital, industrial, nuclear, residential, and commercial pickups and deliveries. They offer a full complement of specialized services as well.
Inside, unpacking, room-of-choice, setup and assemble, time specific deliveries to meet install crews. Packing and unpacking, banding and shrink wrapping, and hauling away any refuse or debris from the delivery.

Their equipment includes two 26’ Straight Trucks with lift gate equipped with e-trak, straps, pallet jacks, and hand trucks.
The Terminal also runs a 16’ box truck with liftgate for getting into those hard to reach tight turn areas, as well as 4-full sized sprinters, and 1 cargo van.

Wilmington services Areas A-E on daily regulars, also can also respond on a Special with less than a 4-hour window.  They also run out of state Hot Shots.

Facility:
4,000 sq ft warehouse, with large fenced storage yard
CCTV throughout and 24/7 security & fire monitoring
Material handling equipment: Pallet jacks, Forklifts, pads, dollies etc.

Services:
24/7 on call dispatch & service availability
Local PU & D, assembly & tech/logistic inside support
Expedited 48 state (& Canada) ‘exclusive use vehicles’ (EUV’s)
White glove 2/3/4 man crews for new & remodel installs
Terminal storage & transfer handling
Military & Nuclear Power Station pick up & deliveries
Air Charter service support

Vehicles:
Straight Trucks – 22′, 24′ & 26′ (lift gates, straps, pads etc)
Sprinter Vans and Cargo Vans

Drivers:
TSA cleared Employees & Drivers
Criminal Background & 10 year DMV checks
Mandatory Drug Testing Program

ACCESSORIALS

Wilmington, NC (ILM) Accessorials
Actual Weight or 200 DIM applies whichever is greater
Any Pick-up or delivery requested within the next 2 hours will be charged as a 'Special'
2 MAN time starts from departure & runs until return to station
$100,000 Cargo Insurance only applicable on freight if a value is previously declared, accepted and charged, otherwise normal Terms & Conditions of Carriage apply

We strongly discourage rugs/mattresses/kayaks and other loose freight that’s awkward to move and lacking packaging protection to be tendered to us for transport.
If tendered, we reserve the right to turn down a damage claim if packaging is found to be insufficient.
Insurance charge will increase if additional Cargo Insurance requested AND formally accepted and charged for (See Terms & Conditions of Carriage).

Over Length Freight Rule: Any shipment containing a piece exceeding 12ft (144 inches) in length will be assessed a $75 'Overlength' Fee, in addition to all other applicable charges.  Any shipment containing a piece exceeding 20ft (240 inches) in length will be assessed a $125 'Overlength' Fee, in addition to all other applicable charges.
Special Service reserves the right to defer transport of such freight until suitable space is available on its equipment.

SPECIAL DELIVERIES

SPECIAL DELIVERIES
AREA M - F 0800-1700 M-F 1701-0759 SAT SUN Holidays
A 60.50 66.00 88.55 88.55 96.25
B 66.00 77.00 101.20 101.20 110.00
C 77.00 95.00  125.25 125.25 136.15
D 88.00 110.00 150.00 150.00 1​85.00
E 99.00 110.00 182.00 182.00 209.30

 

AIRPORT TO AIRPORT RATES (Wt or 250 DIM applies, whichever is greater)
  FROM  TO MIN. 100 1000 2000 5000
  RDU  ILM 34.92 12.64 12.64 12.64 12.64
  ILM  RDU 44.44 12.64 12.64 12.64 12.64

OUT OF AREA SPECIALS

VAN 200.00 MIN/2.00 PER MILE ONE-WAY  PLUS FSG
VAN WAIT TIME 30 MINUTES FREE - 25.00 MIN/1.00 PER MINUTE
SPRINTER VAN 225.00 MIN/2.25 PER MILE ONE-WAY PLUS FSG
SPRINTER VAN WAIT TIME 30 MINUTES FREE - 40.00 MIN/$1.10 PER MINUTE
STRAIGHT TRUCK 275.00 MIN/2.75 PER MILE ONE-WAY PLUS FSG
STRAIGHT TRUCK WAIT TIME 30 MINUTES FREE - 50.00 MIN/1.25 PER MINUTE

 

ACCESSORIAL CHARGES
AIRPORT DROPS 15.00 MIN, 2.50/CWT
AIRPORT RECOVERIES 15.00 MIN, 2.50/CWT
ATTEMPT - TRANSFER OR PU&D MIN CHARGES PLUS FULL ACCESSORIAL TARIFF PLUS FUEL
C.O.D. OR F.C.C.O.D. 20.00 MIN/2% OF AMOUNT/100.00CAP
CONSTRUCTION SITES 30.00 MIN, 2.50/CWT
CONVENTION CENTER 50.00 MIN, 2.50/CWT
CONVENTION CENTER WAIT TIME 1.17/MINUTE, 1HR FREE FOR ST
CROSS DOCK FEE 25.00MIN/2.00CWT
CUTTING BILLS 10.00 PER HAWB
DEBRIS REMOVAL/DETRASH 50.00 MIN/STD PLT 45.00/CFQ FOR CRATES
DECLARED VALUE 10.00MIN/1% DV-NO DV OVER $1000 W/O CORP WRITTEN APPROVAL
DIMENSIONAL WEIGHT IS APPLIED DIM FACTOR OF 200
DISTRIBUTION CENTER DELIVERY FEE THE HIGHER OF AREA SPECIAL OR 75.00 PER SHIPMENT
EDUCATION FACILITIES 30.00 MIN, 2.50/CWT
GATED/SECURE LOCATION 30.00 MIN/2.50 CWT
GOVERNMENT PUBLIC HOLIDAYS TARRIF + HOLIDAY SPECIAL + ACCESSORIALS & 10%
HAZMAT 50.00 NON-BULK ONLY/1000LB MAX
HOSPITAL (IF NO DOCK AND GOING INSIDE) 30.00 MIN, 2.50/CWT
HOTEL 30.00 MIN, 2.50/CWT
INSIDE 30.00MIN/4.00CWT/100.00CAP
ISSUING CHECK/CUSTOM ENTRY FEE 10.00 TO 100/50.00 TO 1000/OVER 1000 - CFQ
LIFT GATE 40.00
MALLS 30.00 MIN, 2.50/CWT
MILITARY BASES 30.00 MIN, 4.00/CWT
OVER THE COUNTER PU & D 10.00 MIN. OR 4.00 CWT
OVER-LENGTH FEE >144" <240' 75.00/>240" 125.00 PLUS TARIFF
PACKAGING (PALLET, BANDING, SHRINK WRAP) 45.00 PER STD PLT
PALLET JACK/DOLLY NO CHARGE
PHOTOGRAPHS TAKEN/EMAILED 15.00 MIN UPTO 5 PIX/THEREAFTER 2.00 EACH
POD OR STORAGE UNIT PU&D 20.00 PER HAWB
PP&E FEE SUSPENDED FOR TIME BEING
PRE-SECURITY CLEARANCE 30.00 MIN, 4.00/CWT
RESIDENTIAL-THRESHOLD 30.00MIN/4.00CWT/100.00CAP
SECURITY & COMPLIANCE FEE 1.50 PER HAWB
STADIUMS/ARENAS 30.00 MIN, 2.50/CWT/CAP 100.00
STAIRS AND ELEVATORS 25.00 PER FLOOR/ELEVATOR USED
STORAGE/48HRS FREE ONLY IF WE DO PU&D CFQ SPACE/$2.00 PER W'DAY EACH STD PALLET/CRATE
TRANSFER FEES $15 MIN, $2.50/CWT
TWO MAN AREAS A-C 60.00 PER HR/2HR MIN/NO FREE TIME/PLUS TARIFF
TWO MAN AREAS D AND BEYOND 60.00 PER HR/3HR MIN/NO FREE TIME/PLUS TARIFF
UNCRATE 50.00MIN/40.00 PER STD CRATE/PLT/PIECE
USED MATRESS HANDLING/DISPOSAL 100.00 PER MATTRESS/STN RIGHT TO REFUSE SOILED MATTRESSES
WAIT TIME ST LOCAL & 'SPECIALS' 30 MIN FREE/50.00MIN AT 31ST MIN/1.17 PER MIN
WEEKEND AND OUT OF HOURS OPENING FEE 250.00 FOR OPENING/1ST HR FREE, THEN 25.00/15 MIN/PER MAN
Over Length Freight Rule: See Accessorial for fee structure
Station reserves the right to defer transport of such freight until suitable space is available on its equipment.
POINTS SERVICED
Wilmington, NC (ILM) Pick-Up & Drop
CITY ZIP AREA CITY ZIP AREA
ASH, NC 28420 E MYRTLE BEACH, SC 29572 F
ATKINSON, NC 28421 D MYRTLE BEACH, SC 29575 F
ATLANTIC BEACH. NC 28512 F MYRTLE BEACH, SC 29577 F
BEULAVILLE, NC 28518 E MYRTLE BEACH, SC 29587 F
BOILING SPRINGS, NC 28461 D MYRTLE BEACH, SC 29588 F
BOLIVIA, NC 28422 D N. MYRTLE BEACH, SC 29582 F
BOLTON, NC 28423 D N. MYRTLE BEACH, SC 29597 F
BRUNSWICK, NC 28424 E N. MYRTLE BEACH, SC 29598 F
BURGAW, NC 28425 C NAKINA, NC 28455 F
CALABASH, NC 28467 E OAK ISLAND 28465 E
CAMP LEJEUNE, NC 28542 E OCEAN ISLE BEACH, NC 28469 E
CAMP LEJEUNE, NC 28547 E OCEAN ISLE, NC 28459 E
CAROLINA BEACH, NC 28428 C RICHLANDS, NC 28574 E
CASTLE HAYNE, NC 28429 B RIEGLEWOOD, NC 28456 C
CASWELL BEACH, NC 28465 E ROCKY POINT, NC 28457 C
CERRO GORDO, NC 28430 F ROSE HILL, NC 28458 E
CHADBOURN, NC 28431 E SHALLOTTE, NC 28459 D
CHINQUAPIN, NC 28521 E SHALLOTTE, NC 28468 E
CLARENDON, NC 28432 F SHALLOTTE, NC 28469 E
CLARKTON, NC 28433 E SHALLOTTE, NC 28470 E
COUNCIL, NC 28434 D SNEADS FERRY, NC 28460 D
CURRIE, NC 28435 C SOUTH BRUNSWICK, NC 28470 D
DELCO, NC 28436 C SOUTHPORT, NC 28461 D
ELIZABETH TOWN, NC 28337 E ST JAMES, NC 28461 D
EVERGREEN, NC 28438 F SUNSET BEACH, NC 28459 E
FAIR BLUFF, NC 28439 F SUNSET BEACH, NC 28468 E
GARLAND, NC 28441 E SUPPLY, NC 28462 D
HALLSBORO, NC 28442 E SURF CITY, NC 28445 D
HARRELLS, NC 28444 E TABER CITY, NC 28463 F
HEMPSTEAD, NC 28443 C TEACHEY, NC 28464 E
HOLDEN BEACH, NC 28462 E TOPSAIL BEACH, NC 28445 D
HOLLY RIDGE, NC 28445 D WALLACE, NC 28466 D
HUBERT, NC 28539 E WARSAW, NC 28398 E
IVANHOE, NC 28447 E WATHA, NC 28478 D
JACKSONVILLE, NC 28540 E WHITEVILLE, NC 28472 E
JACKSONVILLE, NC 28541 E WILLARD, NC 28478 D
JACKSONVILLE, NC 28542 E WILMINGTON, NC 28401 A
JACKSONVILLE, NC 28543 E WILMINGTON, NC 28402 A
JACKSONVILLE, NC 28544 E WILMINGTON, NC 28403 A
JACKSONVILLE, NC 28545 E WILMINGTON, NC 28404 A
JACKSONVILLE, NC 28546 E WILMINGTON, NC 28405 A
KELLY, NC 28448 D WILMINGTON, NC 28406 A
KENANSVILLE, NC 28349 E WILMINGTON, NC 28407 A
KURE BEACH, NC 28449 C WILMINGTON, NC 28408 A
LAKE WACCAMAW, NC 28450 E WILMINGTON, NC 28409 A
LELAND, NC 28451 B WILMINGTON, NC 28410 A
LITTLE RIVER, NC 29566 F WILMINGTON, NC 28411 A
LONGWOOD, NC 28452 E WILMINGTON, NC 28412 A
MAGNOLIA, NC 28453 E WINNABOW, NC 28479 C
MAPLE HILL, NC 28454 D WRIGHTSVILLE BEACH, NC 28480 B