Casandra Kurokawa: Manager
Email: CKurokawa@specialservice.net
Line Haul:
Weekdays between Wilmington, NC and Raleigh, NC/Return, and to all other Special Service stations
Lock Out for freight dropped on our dock: Mon – Fri 17:00
Mon – Fri 8 a.m. to 5 p.m. Outside hours by special arrangement and 24/7 on call
Wilmington operates from a 27,000 sq. ft. warehouse servicing the pick-up and delivery needs of commercial and residential Wilmington and the surrounding areas.
The majority of the freight inbounds daily on a dedicated line haul truck from Raleigh, and pick-ups return the same way that evening or the following day for routing out of the RDU area.
Wilmington is a small, but full-service station offering two-man service, hospital, industrial, nuclear, residential, and commercial pickups and deliveries. They offer a full complement of specialized services as well.
Inside, unpacking, room-of-choice, setup and assemble, time specific deliveries to meet install crews. Packing and unpacking, banding and shrink wrapping, and hauling away any refuse or debris from the delivery.
Their equipment includes three 26’ Straight Trucks with lift gate equipped with e-track, straps, pallet jacks, and hand trucks.
The Terminal also runs a 16’ box truck with liftgate for getting into those hard to reach tight turn areas, as well as 4-full sized sprinters, and 1 cargo van.
Wilmington services Areas A-E on daily regulars, also can also respond on a Special with less than a 4-hour window. They also run out of state Hot Shots.
27,000 sq ft warehouse, with large fenced storage yard
CCTV throughout and 24/7 security & fire monitoring
Material handling equipment: Pallet jacks, Forklifts, pads, dollies etc.
24/7 on call dispatch & service availability
Local PU & D, assembly & tech/logistic inside support
Expedited 48 state (& Canada) ‘exclusive use vehicles’ (EUV’s)
White glove 2/3/4 man crews for new & remodel installs
Terminal storage & transfer handling
Military & Nuclear Power Station pick up & deliveries
Air Charter service support
Straight Trucks – 22′, 24′ & 26′ (lift gates, straps, pads etc)
Sprinter Vans and Cargo Vans
TSA cleared Employees & Drivers
Criminal Background & 10 year DMV checks
Mandatory Drug Testing Program
Actual Weight or 200 DIM applies, whichever is greater.
Any Pick-up or delivery requested within the immediate next 2 hours will be charged as a 'Special'.
2 MAN time starts from station departure & runs until return to station, AND attracts an Area 'Special' accessorial.
$100,000 Cargo Insurance is only applicable on freight if a value is previously declared, accepted and charged, otherwise normal Terms & Conditions of Carriage apply.
Insurance charges will increase if additional Cargo Insurance is requested AND formally accepted and charged for (See Terms & Conditions of Carriage).
Overlength Freight Rule: Any shipment containing a piece exceeding 12ft (144 inches) in length will be assessed a $75 'Overlength' Fee, in addition to all other applicable charges.
Any shipment containing a piece exceeding 20ft (240 inches) in length will be assessed a $125 'Overlength' Fee, in addition to all other applicable charges.
Special Service reserves the right to defer transport of such ‘overlength’ freight until suitable space is available on its equipment.
We strongly discourage rugs/mattresses/kayaks and other loose freight that is awkward to move and lacking packaging protection to be tendered to us for transport.
If tendered, we reserve the right to turn down a claim if packaging is found to be insufficient.