326 Hermitage Rd, Castle Hayne, NC 28429
Phone: 910-762-8869 Toll: 1-800-489-8869 Fax: 910-251-0730
Email: ILM@SpecialService.net
Casandra Kurokawa: Manager
Email: CKurokawa@specialservice.net
Line Haul: Weekdays between Wilmington, NC and Raleigh, NC/Return, and to all other Special Service stations.
Lock Out for freight dropped on our dock: Mon – Fri 17:00
Hours: Mon – Fri 8 a.m. to 5 p.m. Outside hours by special arrangement and 24/7 on call
Wilmington operates from a 4000 sq. ft. split-level warehouse with 2000 sq. ft. dock high and 2000 sq. ft. ground level for servicing the pick-up and delivery needs of commercial and residential Wilmington and the surrounding areas.
The majority of the freight inbounds daily on a dedicated line haul truck from Raleigh, and pick-ups return the same way that evening or the following day for routing out of the RDU area.
Wilmington is a small, but full-service station offering two-man service, hospital, industrial, nuclear, residential, and commercial pickups and deliveries. They offer a full complement of specialized services as well.
Inside, unpacking, room-of-choice, setup and assemble, time specific deliveries to meet install crews. Packing and unpacking, banding and shrink wrapping, and hauling away any refuse or debris from the delivery.
Their equipment includes two 26’ Straight Trucks with lift gate equipped with e-trak, straps, pallet jacks, and hand trucks.
The Terminal also runs a 16’ box truck with liftgate for getting into those hard to reach tight turn areas, as well as 4-full sized sprinters, and 1 cargo van.
Wilmington services Areas A-E on daily regulars, also can also respond on a Special with less than a 4-hour window. They also run out of state Hot Shots.
Facility:
4,000 sq ft warehouse, with large fenced storage yard
CCTV throughout and 24/7 security & fire monitoring
Material handling equipment: Pallet jacks, Forklifts, pads, dollies etc.
Services:
24/7 on call dispatch & service availability
Local PU & D, assembly & tech/logistic inside support
Expedited 48 state (& Canada) ‘exclusive use vehicles’ (EUV’s)
White glove 2/3/4 man crews for new & remodel installs
Terminal storage & transfer handling
Military & Nuclear Power Station pick up & deliveries
Air Charter service support
Vehicles:
Straight Trucks – 22′, 24′ & 26′ (lift gates, straps, pads etc)
Sprinter Vans and Cargo Vans
Drivers:
TSA cleared Employees & Drivers
Criminal Background & 10 year DMV checks
Mandatory Drug Testing Program
Wilmington, NC (ILM) Accessorials
Actual Weight or 200 DIM applies whichever is greater
Any Pick-up or delivery requested within the next 2 hours will be charged as a 'Special'
2 MAN time starts from departure & runs until return to station
$100,000 Cargo Insurance only applicable on freight if a value is previously declared, accepted and charged, otherwise normal Terms & Conditions of Carriage apply
We strongly discourage rugs/mattresses/kayaks and other loose freight that’s awkward to move and lacking packaging protection to be tendered to us for transport.
If tendered, we reserve the right to turn down a damage claim if packaging is found to be insufficient.
Insurance charge will increase if additional Cargo Insurance requested AND formally accepted and charged for (See Terms & Conditions of Carriage).
Over Length Freight Rule: Any shipment containing a piece exceeding 12ft (144 inches) in length will be assessed a $75 'Overlength' Fee, in addition to all other applicable charges. Any shipment containing a piece exceeding 20ft (240 inches) in length will be assessed a $125 'Overlength' Fee, in addition to all other applicable charges.
Special Service reserves the right to defer transport of such freight until suitable space is available on its equipment.
SPECIAL DELIVERIES
| AREA | M-F 0800-1700 | M-F 1701-0759 | SAT/SUN/HOL |
| A | 60.50 | 66.00 | 77.00 |
| B | 66.00 | 77.00 | 88.00 |
| C | 77.00 | 88.00 | 99.00 |
| D | 88.00 | 99.00 | 110.00 |
| E | 99.00 | 110.00 | 121.00 |
AIRPORT TO AIRPORT RATES (Wt or 250 DIM applies, whichever is greater)
| FROM | TO | MIN. | 100 | 1000 | 2000 | 5000 |
| RDU | ILM | 36.66 | 13.27 | 13.27 | 11.94 | 10.61 |
| ILM | RDU | 46.67 | 13.27 | 13.27 | 11.94 | 10.61 |
OUT OF AREA SPECIALS
| CARGO VAN | $2.00 PER MILE ONE-WAY ($200.00 min) plus Fuel |
| VAN WAIT TIME | 30 MINUTES FREE - 15.00 MIN/0.85C PER MINUTE |
| SPRINTER VAN | $2.00 PER MILE ONE-WAY ($200.00 min) plus Fuel |
| SPRINTER VAN WAIT TIME | 30 MINUTES FREE - 30.00 MIN/$1.00 PER MINUTE |
| TRUCK | $2.45 PER MILE ONE-WAY ($250.00 min) plus Fuel |
| STRAIGHT TRUCK WAIT TIME | 30 MINUTES FREE - 40.00 MIN/1.10 PER MINUTE |
| ACCESSORIAL CHARGES | |
| ADDITIONAL FLOOR CHARGE | 10.00 PER FLOOR |
| AIRPORT DROPS OR RECOVERIES | 10.00 FLAT RATE |
| ASSEMBLY | 35.00 FLAT RATE + MAN HR CHARGE |
| ATTEMPT | AREA MIMIMUM |
| ATTEMPT - TRANSFER OR PU&D | MIN CHARGES PLUS FULL ACCESSORIAL TARIFF PLUS FUEL |
| CFS RECOVERY OR DROP | $75.00 |
| C.O.D. OR F.C.C.O.D. | 5.00 OR 1% OF AMOUNT COLLECTED |
| CONSTRUCTION SITES | 25.00 MIN/4.00 CWT |
| CONVENTION CENTER WAIT TIME | 30.00 MIN/0.95 CENTS MINUTE / 1ST HR FREE |
| CUT BILL | 3.50 FLAT RATE |
| DEBRIS | 50.00 MIN/STD PLT 45.00/CFQ FOR CRATES |
| DECLARED VALUE | 0.75 PER $100 or 5.00 MIN |
| DIMENSIONAL WEIGHT APPLIED | DIM FACTOR OF 200 |
| DISTRIBUTION CENTER(S) | GREATER OF $75 OR APPLICABLE SPECIAL |
| GATED/SECURE LOCATION | 25.00 MIN/4.00 CWT |
| HOSPITAL/HOTEL/CONVENTION CENTER | 25.00 MIN/4.00 CWT |
| INSIDE PICK-UP & DELIVERY | 25.00 MIN/4.00 PER CWT |
| ISSUING CHECK/CUSTOM ENTRY FEE | 10.00 to $100/35.00 to $1000/OVER $1000 - CFQ |
| LIFT GATE (OVER 200LBS#) | 50.00 |
| MALL P/U OR DELIVERY | 25.00 MIN/4.00 CWT |
| MILITARY BASES | 50.00 MIN/4.00 CWT |
| OVER THE COUNTER | 10.00 FLAT RATE |
| PACK NON STD SKIDS/CRATES | 55.00 EACH ADDITIONAL PACKAGING |
| PACK/UNPACK/UNCRATE | 25.00/25.00/25.00 PER STD SKID |
| PALLET JACK/DOLLY (OVER 125LBS) | 25.00 |
| PERSONAL OR RESIDENTIAL | 20.00 MIN/4.00 PER CWT |
| PHOTOGRAPHS TAKEN/EMAILED | 15.00 MIN FIRST 3 PIX, THEN 3.00 EACH ADDITIONAL PIX |
| POD OR STORAGE UNIT PU&D | 15.00 PER HAWB |
| PP&E FEE | 1.50 PER HAWB |
| SECURITY & COMPLIANCE FEE | 1.00 PER HAWB |
| STORAGE | 10.00 MIN. OR 0.50 PER CWT PER DAY |
| TRANSFER FEES | 15.00 FLAT RATE |
| TWO MAN LOCAL A - D | 60.00 PER HR/2HR MIN/NO FREE TIME/PLUS TARIFF |
| TWO MAN LOCAL E/F & BEYOND | 60.00 PER HR/4HR MIN/NO FREE TIME/PLUS TARIFF |
| UNIVERSITIES/SCHOOLS | 25.00 MIN/4.00 CWT |
| USED MATRESS HANDLING/DISPOSAL | 75.00 PER UNIT |
| WAIT TIME ST LOCAL & 'SPECIALS' | 30 MINUTES FREE - 40.00 MIN/1.10 PER MINUTE |
| WEEKEND OPENING FEE | 250.00 FOR OPENING/1ST HR FREE, THEN 25.00/15 MIN/PER MAN |
| Wilmington, NC (ILM) Pick-Up & Drop |
| CITY | ZIP | AREA | CITY | ZIP | AREA | |
| ASH, NC | 28420 | E | MYRTLE BEACH, SC | 29572 | F | |
| ATKINSON, NC | 28421 | D | MYRTLE BEACH, SC | 29575 | F | |
| ATLANTIC BEACH. NC | 28512 | F | MYRTLE BEACH, SC | 29577 | F | |
| BEULAVILLE, NC | 28518 | E | MYRTLE BEACH, SC | 29587 | F | |
| BOILING SPRINGS, NC | 28461 | D | MYRTLE BEACH, SC | 29588 | F | |
| BOLIVIA, NC | 28422 | D | N. MYRTLE BEACH, SC | 29582 | F | |
| BOLTON, NC | 28423 | D | N. MYRTLE BEACH, SC | 29597 | F | |
| BRUNSWICK, NC | 28424 | E | N. MYRTLE BEACH, SC | 29598 | F | |
| BURGAW, NC | 28425 | C | NAKINA, NC | 28455 | F | |
| CALABASH, NC | 28467 | E | OAK ISLAND | 28465 | E | |
| CAMP LEJEUNE, NC | 28542 | E | OCEAN ISLE BEACH, NC | 28469 | E | |
| CAMP LEJEUNE, NC | 28547 | E | OCEAN ISLE, NC | 28459 | E | |
| CAROLINA BEACH, NC | 28428 | C | RICHLANDS, NC | 28574 | E | |
| CASTLE HAYNE, NC | 28429 | B | RIEGLEWOOD, NC | 28456 | C | |
| CASWELL BEACH, NC | 28465 | E | ROCKY POINT, NC | 28457 | C | |
| CERRO GORDO, NC | 28430 | F | ROSE HILL, NC | 28458 | E | |
| CHADBOURN, NC | 28431 | E | SHALLOTTE, NC | 28459 | D | |
| CHINQUAPIN, NC | 28521 | E | SHALLOTTE, NC | 28468 | E | |
| CLARENDON, NC | 28432 | F | SHALLOTTE, NC | 28469 | E | |
| CLARKTON, NC | 28433 | E | SHALLOTTE, NC | 28470 | E | |
| COUNCIL, NC | 28434 | D | SNEADS FERRY, NC | 28460 | D | |
| CURRIE, NC | 28435 | C | SOUTH BRUNSWICK, NC | 28470 | D | |
| DELCO, NC | 28436 | C | SOUTHPORT, NC | 28461 | D | |
| ELIZABETH TOWN, NC | 28337 | E | ST JAMES, NC | 28461 | D | |
| EVERGREEN, NC | 28438 | F | SUNSET BEACH, NC | 28459 | E | |
| FAIR BLUFF, NC | 28439 | F | SUNSET BEACH, NC | 28468 | E | |
| GARLAND, NC | 28441 | E | SUPPLY, NC | 28462 | D | |
| HALLSBORO, NC | 28442 | E | SURF CITY, NC | 28445 | D | |
| HARRELLS, NC | 28444 | E | TABER CITY, NC | 28463 | F | |
| HEMPSTEAD, NC | 28443 | C | TEACHEY, NC | 28464 | E | |
| HOLDEN BEACH, NC | 28462 | E | TOPSAIL BEACH, NC | 28445 | D | |
| HOLLY RIDGE, NC | 28445 | D | WALLACE, NC | 28466 | D | |
| HUBERT, NC | 28539 | E | WARSAW, NC | 28398 | E | |
| IVANHOE, NC | 28447 | E | WATHA, NC | 28478 | D | |
| JACKSONVILLE, NC | 28540 | E | WHITEVILLE, NC | 28472 | E | |
| JACKSONVILLE, NC | 28541 | E | WILLARD, NC | 28478 | D | |
| JACKSONVILLE, NC | 28542 | E | WILMINGTON, NC | 28401 | A | |
| JACKSONVILLE, NC | 28543 | E | WILMINGTON, NC | 28402 | A | |
| JACKSONVILLE, NC | 28544 | E | WILMINGTON, NC | 28403 | A | |
| JACKSONVILLE, NC | 28545 | E | WILMINGTON, NC | 28404 | A | |
| JACKSONVILLE, NC | 28546 | E | WILMINGTON, NC | 28405 | A | |
| KELLY, NC | 28448 | D | WILMINGTON, NC | 28406 | A | |
| KENANSVILLE, NC | 28349 | E | WILMINGTON, NC | 28407 | A | |
| KURE BEACH, NC | 28449 | C | WILMINGTON, NC | 28408 | A | |
| LAKE WACCAMAW, NC | 28450 | E | WILMINGTON, NC | 28409 | A | |
| LELAND, NC | 28451 | B | WILMINGTON, NC | 28410 | A | |
| LITTLE RIVER, NC | 29566 | F | WILMINGTON, NC | 28411 | A | |
| LONGWOOD, NC | 28452 | E | WILMINGTON, NC | 28412 | A | |
| MAGNOLIA, NC | 28453 | E | WINNABOW, NC | 28479 | C | |
| MAPLE HILL, NC | 28454 | D | WRIGHTSVILLE BEACH, NC | 28480 | B |