RDU area major roads are icy, secondary roads almost impassable.

Please expect delays and cancellations for some of the locations serviced by these two stations, particularly to the North of Greensboro and Raleigh-Durham Metro areas. For up to date info on shipment status, please call GSO at 336-668-1144 or email gso@specialservice.net and/or RDU at 919-852-2220 or email rdu@specialservice.net. Our nightly Linehaul from RDU through GSO to CLT may experience delays or outright cancellation, decision to be made later today.

As snow and ice are heading rapidly towards these stations, these are the expected impacts for Wednesday 1/22, assuming no loss of power:

SAV expected to open 1-3hrs late and operate at a reduced capacity

CHS expected to open 1-3hrs late and operate at a reduced capacity

ILM expected to be closed

CAE expected to operate at a reduced capacity and with few or no Area D points covered

Our ATL station will be closed tomorrow, Friday 1/10/2025, in expectation of serious disruptions in the Atlanta Metro area. The rest of the stations impacted will close in sequence as the snow and ice storm moves North and East during the day, with GSP and AVL closing mid day, CLT 1-2PM, and GSO around 3PM. Please contact those individual stations with any questions.

We will be closed on 12/25 and 1/1. Our stations will run normal schedules on 12/24 and 12/31, exception being those stations that normally run 2nd and 3rd shifts (CLT, ATL), those stations will wind down by 5PM those evenings. We will run a normal schedule on 12/26 and 1/2. Our Line Haul will not run the evenings of 12/24, 12/25, 12/31 and 1/1. Any freight traveling through our line haul system will be available at the destination stations the mornings of 12/27 and 1/3.

Thanksgiving2025 Holiday Schedule

Thanksgiving Line Haul Schedule – The Linehaul will run overnight on Wed Nov 27^th with freight available at destinations on Fri Nov 29^th and then again as normal on Sunday Nov30th with freight availability at the local stations on Monday morning Dec 1st
The Line Haul will not run between Stations after Wed Nov 27^th until Sunday Nov 30^th.
Thanksgiving Local Stations schedule - Stations will operate normally Wed 27th and be closed on Thur 28^th.
Friday 29th: We will only run 'skeleton staff/drivers at all locations,and most Stations will shut early expecting that many consignees will not be accepting freight as they will also be closed.  
Please confirm any expected pick-ups or deliveries for Friday before the start of Thanksgiving with the appropriate Station.

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The rapidly intensifying Hurricane Milton will impact our TPA, MCO and MIA stations. Stations will be closed Wed 10/9 and Thurs 10/10, while the MIA-MCO-ATL Line Haul will not run Wed and Thursday, and resume on Friday.

Our AVL station has power but no internet or phones, cell service very spotty throughout the area. Gasoline and Diesel are very hard to find which makes it hard for employees to come to work and to provide local pick ups and deliveries. Our CAE station still has no power/internet/phones. Our GSP station just got its power and internet back yesterday. All three stations will be operating with reduced capacity for time being.

As of Monday 9/30 5AM, CAE, GSP and AVL still closed due to loss of power in the wake of Hurricane Helene. Phones and emails have been forwarded, though freight deliveries and pick ups will certainly be delayed.

Flooding and power outages

AVL and CAE without power, no ETA on when operations can resume. AVL area heavily flooded with many road closures, doubtful any work can be done even if/when power comes back. GSP opening with a delay, ETA 10-11AM. ATL opening with a delay, ETA 9AM. CLT to open on time, though with less workforce than usual. CHS has road closures and tornadoes that touched down in the area last night, will operate on a skeleton crew. Please expect pick up and delivery delays at all these stations, with some continuing to be affected into the beginning of next week.

Due to massive amounts of rain, flooding, and intense winds brought on by Hurricane Helene, our ATL, GSP and AVL operations are experiencing delays and cancellations, which we expect will continue through Friday 9/27. Please bear with us through this storm, and call or email our affected stations for updates regarding specific shipments.

No line haul will run between ATL and MCO/MIA tonight Wednesday 9/25 and tomorrow night Thursday 9/26.

Please continue to bear with us in the ILM area, the 15-20in of rain in the past 48 hours have created havoc. We are without power at this time. Pls call 949-397-7808 for answers regarding any freight currently transiting through our ILM station.

Please note some areas in Coastal North Carolina received upwards of 15 inches of rain in the past 24hrs. There will be delays in both pick ups and deliveries in our ILM area. Contact us at 910-762-8869 for real time info regarding any shipments you have going into or coming out of that area.

Due to unforeseen circumstances, we have no choice but to make an emergency change of agents in our Orlando (MCO) market. Please stay tuned for more details. Please use contact@specialservice.net and mco@specialservice.net to reach us for interim operational and customer service questions or issues. We apologize for any inconvenience this has caused.

Labor Day Weekend Line haul schedule: The Line haul will not run overnight Sunday Sept 1^st.  Line haul will run overnight Monday Sept 2^nd with freight available for recovery on Tuesday 3^rd.
All freight picked up/dropped for line haul on Friday Aug 30^th will be available at their respective destinations on Tuesday 3^rd.
Labor Day Weekend Local Stations schedule: Stations will operate normally on Friday Aug 30^th will close Labor Day Monday 1^stand re-open for business on Tuesday 2^nd.  (Unless prior arrangements have been confirmed for activity during the Holiday weekend).

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Our CHS station is closing at 3PM on Wed 8/7, our ILM station will be closed all day tomorrow Thurs 8/8, SAV is partially open and not yet back to full capacity

Our CHS Station is closing mid morning today due to local flooding affecting the roads. Local Forward Air station is closed today and tomorrow.

We continue to monitor Hurricane Debby's progress through the areas we service in the Southeast. Due to the large amounts of rain anticipated as the system slows down over the Eastern seaboard, we expect service disruptions due to flooding, downed power lines, local evacuations as well as stay-off-the-roads mandates throughout Eastern SC & NC, as well as Eastern GA. Please bear with us while we do our best to keep any service disruptions to a minimum, and continue to follow our news feed for updates.

Special Service Freight understands that unexpected incidents can occur during transit, causing what is known as a “distressed load.” This can range from a load out of temperature to shifted load, damaged goods, and various other unforeseen complications.

Our primary aim is to minimize losses, ensuring that your shipment reaches its destination in the most efficient manner possible,irrespective of the hurdles that might arise along the way.

Our Distressed Load Assistance service is specifically designed and priced to tackle these challenges.
This 24/7 service includes:
Photographs of damaged/shifted load;
Carefully removing all freight from container/dry van;
Repalletizing and securing shifted load;
Photographs of restacked freight/repaired boxes/cartons, etc;
Short-term storage;

Detrashing of freight that is unrecoverable
Delivery, if local to the Terminal, or;
Reloading onto selected carrier, or;
Holding and routing back out any damaged goods.

Please reach out to the Special Service Freight office closest to where the distressed load is located for assistance.

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Thurday July 4^th – July 4th weekend Line Haul schedule – No Line Haul Evening of Wednesday July 3^rd. 
Line Haul will run Evening of Thursday July 4^th with freight available for recovery on Friday .
All freight picked up/dropped for line haul on Wednesday July 3^rdwill be available at their respective destinations on Fri July 5^th.
July 4th weekend Local Stations schedule – Stations will operate normally on Wed July3^rd and will close for July 4^th Day and then re-open for business on Friday July 5^th.

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May 27th – Memorial Day weekend Line haul schedule – Will not run overnight Sunday26th.  Line haul will run overnight Monday 27th with freight available for recovery on Tuesday 28th. All freight picked up/dropped for line haul on Friday25th will be available at their respective destinations on Tue May 28th.

Memorial Day weekend Local Stations schedule – Station will operate normally on Fri May 25th, will close for Memorial Day and then re-open for business on Tuesday28th May (Unless prior arrangements have been confirmed for activity during the Holiday weekend).

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We are delighted to an expansion of services as CrystalClear Logistics, Inc take over as the Special Service Freight Agent in Miami, FL (MIA), ‘dba’ Special Service MIA with effect Monday May 13^th.
They are contactable through the same email address, mia@specialservice.netand/or Tel: (305) 740-1970 (Thisis a new Office Number).
6310 NW 99th Ave, Doral, FL 33178Manager: Ms. Gladys Pardo, gpardo@specialservice.net

This will lead to an expansion of the services we can offer throughout South and Central Florida as not only does the new Special Service MIA operation havean excellent P&D capability in and around the South Florida region, but they also run a daily line haul between MIA and Atlanta, GA (ATL), ‘hubbing’ through Orlando, FL (MCO). This will allow us to provide service through toTampa, FL, (TPA) and, ‘as needed’, to Jacksonville, FL (JAX).

Additionally, this new MIA location operates a bonded CFS(FIRMS CODE LA97/Bond# 19C0007B8) out of its 50,000 sq. ft. facility located in a ’Free Trade Zone’ and has its own drayage capability, so we shall be offering full Customs Bonded services for Ocean and Air Freight inbound/outbound the MIA area.
We thank our prior partner for their support and courtesy in helping is effect this change.

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Due to a storm related power loss at our Charlotte NC hub, our line haul did not run on the evening of May 8th. Power is now restored, and we expect to run a normal schedule tonight, May 9th. We apologize for any inconvenience and delay this has caused.

We are pleased to announce new Bonded CFS services are now available at our Wilmington, NC (ILM) Station, joining similar capabilities at ATL, CHS, CLT,GSO, GSP, RDU & SAV, also:
That we have added 30,000 sq. ft. of Class 3 Bonded Warehousing to ourCharleston, SC facility.
Please email contact@specialservice.netfor further details of our international/ocean freight services.

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IMMEDIATE: Crown Data is no longer our TMS provider. We have now fully transitioned every Special Service Freight station to a new AI powered TMS system, “Pallet” - www.trypallet.com

Please go to app.trypallet.com for all shipment tracking information, email support@trypallet.com if you need a log in.

Xmas Line haul schedule – The Line haul will runovernight on Fri Dec 22^nd with freight available at Local Stationdestinations the following Tues , the 26^th of Dec.
New Year's Evening/Day Line haul schedule - The line haul will runovernight on Fri Dec 29^th with freight available at Local Stationdestinations in the morning of Tues Jan 2^nd.

Xmas Local Stations schedule - Stations will close after normal businessFri 22^nd Dec, and reopen the morning of Tues Dec 26^th.
New Year's Evening/Day - Stations will close after normalbusiness Fri Dec 29^th and reopen again as normal on Tues Jan 2^nd.
Please confirm any expected pick-ups or deliveries over this period beforethe start of the holidays with the appropriate Station – particularly if youhave made special holiday/out-of-hours arrangements to move freight during theclosed periods.

Thanksgiving Line haulschedule – The Line haul will run overnight on Wed Nov 22^nd withfreight available at destinations on Fri Nov 24^th, and then again asnormal on Sunday Nov 26^th with freight availability at the localStations on Monday morning Nov 27^th.
The Line Haul will not run between Stations after Wed 22^nd untilSunday Nov 26^th. 
Thanksgiving Local Stations schedule - Stations will operate normallyWednesday 22^nd and be closed on Thursday 23^rd. 
Friday 24^th:  We will only run 'skeleton staff/drivers'at all locations, and most Stations will shut early expecting that manyconsignees will not be accepting freight as they will also beclosed.  
Please confirm any expected pick-ups or deliveries for Friday before thestart of Thanksgiving with the appropriate Station.

Welcome to our new website

Finally transitioning into our new-build 84,000 sq. ft. facility at 933 Ellis Rd, Ste 150, Durham, NC 27703 (RDU) as of next Monday, the 16th Oct . Quality space in the area is very limited and getting more expensive by the day. We are already in negotiations to house several storage programs so, if you're interested, I would encourage you to call us at your earliest convenience. Local # 919-852-2220, or Steve P on 973-769-6310

Special Service will NOT be responsible for any Wait Time charges Fedex or UPS raise when picking up or delivering to our docks.  We cannot drop everything just to attend to their arrival and departure, they will be attended to as quickly as circumstances allow.  If you wish to make an appointment for Fedex or UPS with a particular Station then please do so.  Our charge to you for this will be $100 if you require a 15 minute window for load/unload, $75 for a 30 minute window or $50 if an hour window is allowed.

MCO team transitioning to new location – Please use this phone number

407-392-2700

Communications and availability are currently problematic, and maybe time delayed or limited.

Please note our Wilmington terminal has now moved into a larger 27,000 sq. ft. facility at 9100 Lackey Rd, Unit 4, Leland NC 28451. We shall be able to handle de-vanning and consolidation of Ocean Freight containers, some storage, and are applying for bonded CFS authority in this location. Call Casandra Kurokawa, our manager, on 910-762-8869 for more details.